EDUCATION:
University Of Texas at Arlington
800 S. Cooper, Arlington, TX 75019
Criminology and Criminal Justice Major
Graduation: May, 1997
University Organizations:
Golden Key Honor Society, Alpha Chi Honor Society, Comik Peace
President, Comikazzee Improvisation Troupe Captain, Alpha Psi
Omega Historian
REFERENCES:
Available upon request
SPECIAL QUALIFICATIONS:
I possess great telephone etiquette, excellent computer knowledge
including most IBM, Windows, and word processing programs,
motivation, good customer service representative, detail
oriented, multi-tasking, wonderful interpersonal communication,
eagerness to learn new skills, and enthusiasm.
My computer skills are exceptional. I know DOS, Windows 3.1,
3.11, and 95, MS Word, Excel, Word Perfect 5-6.1, Lotus 1-2-3, MS
Excel, ProComm Plus, MS Office 95, CrossTalk Mk IV, PageMaker, MS
Works, and most other Microsoft or IBM compatible programs. I
know most internet browsers including AOL, Netscape Navigator,
and Internet Explorer. Having worked as internet technical
support, I can design and maintain web pages, research through
the internet, transfer computer files through the internet or
other modem communications, and utilize electronic mail.
EMPLOYMENT HISTORY:
Major Trade and Corporate Bank
New York, NY
Position: Technical Support
Duties: Level One Helpdesk and Level Two Desktop support.
Technical documentation, telephone coverage, customer support,
software package testing, PC building, configuring, and repair.
Computer diagnostics and troubleshooting.
Dates of Employment: 5/98 to Present
Consumer Electronics Corporation
Secaucus, NJ
Position: Consumer affairs representative
Duties: Customer satisfaction, training new representatives and
administrative support, general correspondence, telephone
technical support and operating assistance, diplomacy, and
maintaining consumer goodwill.
Dates of Employment: 7/97-12/97 Temporary, 12/97 to 5/98 Full
Time
Temporary Staffing Services
Arlington (Dallas Area), TX and Lyndhurst, NJ
Position: Various including receptionist, secretary, and
technical support
Duties: General clerical, office management, customer service,
typing, reception, switchboard operation, compiling reports,
administration assistance, computer communication, word
processing, and computer and internet technical support.
Dates of employment: 7/95-12/97
Real Estate Office
Grand Prairie (Dallas Area), TX
(972) 264-7075, fax (972) 264-2430
Position: Weekend receptionist
Duties: General clerical, office management, equipment
maintenance, answering phones, magazine layout, word processing,
ad writing, running copies, faxing, computer research, internet
web page design and maintenance, and administration assistance.
Dates of employment: 6/94-6/97